1. Parties and scope
These terms govern the use of the BringMyMeal guest app (mobile app and web version), the BringMyMeal Staff app and the bringmymeal.com website provided by Biz4Cloud Yazılım Limited Şirketi ("Biz4Cloud"). By using the apps you accept these terms.
The service agreement with restaurants is concluded separately; where it conflicts with these terms, that agreement prevails.
2. The service
BringMyMeal is an ordering tool: guests scan the QR code on a restaurant table to view the menu, place orders, call the waiter and follow the order status. Preparing, serving and pricing the order is the restaurant’s responsibility; the order is a contract between the guest and the restaurant.
No payment is taken in the apps. The bill is paid to the waiter at the restaurant, at once or split per person.
3. Guests
- Use the service only with the QR code of the table you are sitting at, and only to place real orders.
- Do not order on behalf of another table, place fake or prank orders, or use the service in a way that disrupts the restaurant.
- Your order reaches the kitchen after the waiter approves it. If the restaurant cannot prepare an item, it is marked “Not available” and not charged.
- The table session ends when your bill is paid or after a period of inactivity; scan the QR code again to continue.
4. Menu, prices and allergens
Menu contents, prices, photos and allergen information are entered by the restaurant and are its responsibility. If you have an allergy or special dietary needs, ask the restaurant staff before ordering.
5. Staff app
- BringMyMeal Staff accounts are created and managed by the restaurant, which is responsible for their use.
- Do not share your sign-in PIN. Devices are paired with the branch QR code provided by the restaurant.
- Approvals, preparation, serving and payments are recorded under the staff member who performs them.
6. Intellectual property
The apps, the website, the software and the BringMyMeal brand belong to Biz4Cloud. Restaurants’ menu texts, photos and logos belong to the respective restaurant. They may not be copied, reproduced or reverse-engineered without permission.
7. Availability and liability
We take care to provide the service without interruption or errors, but maintenance, connectivity issues or problems with third-party infrastructure may interrupt it temporarily. To the extent permitted by applicable law, we are not liable for indirect damages arising from the service being unavailable.
Claims about the content, quality, price or service of ordered items are to be addressed to the restaurant.
8. Changes
We may update these terms as the service changes. The current version is always on this page; the date at the top shows the latest update.
9. Governing law
These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of İstanbul (Çağlayan) have jurisdiction; consumers’ rights to apply to consumer arbitration committees and consumer courts are reserved.
10. Contact
Biz4Cloud Yazılım Limited Şirketi, Çeliktepe Mah. İsmet İnönü Cad. Yıldırımlar İş Merkezi No: 11 İç Kapı No: 501, Kağıthane / İstanbul. E-mail: info@biz4cloud.com. Help: support page.